Water Damage Restoration St Petersburg FL



Water Damage Restoration in St Petersburg FL | 911 Restoration of Tampa Bay

Water Damage Restoration in St Petersburg FL – 24/7 Emergency Service

911 Restoration of Tampa Bay provides professional water damage restoration services to homeowners and business owners throughout St Petersburg, FL and the greater Pinellas County area. Whether you are dealing with a burst pipe, storm flooding, sewage backup, or hurricane-related water intrusion, our IICRC certified technicians are available 24 hours a day, 7 days a week to respond fast and restore your property to its pre-loss condition. Call us now at (656) 999-6304 for immediate emergency assistance.

Living in St Petersburg means enjoying some of Florida’s most beautiful waterfront scenery, vibrant neighborhoods, and a thriving arts culture. It also means living in one of the most water-vulnerable regions in the entire country. From tropical storms rolling in off Tampa Bay to heavy seasonal rainfall that overwhelms drainage systems, water damage is not just a possibility for St Pete residents — it is a genuine and recurring risk. Our team understands the specific challenges this coastal city presents, and we are proud to serve this community with fast, reliable, and compassionate damage restoration Petersburg residents can count on around the clock.

St Petersburg’s Unique Water Damage Risks

St Petersburg, FL sits on a peninsula flanked by Tampa Bay to the east and the Gulf of Mexico to the west. This stunning geography creates a set of water damage risks that are unlike almost anywhere else in the United States. Understanding these risks helps homeowners make informed decisions about protection, prevention, and emergency response.

Coastal Flooding and Storm Surge

Because St Petersburg is surrounded on three sides by water, storm surge is one of the most serious threats facing local homeowners. During a hurricane or major tropical storm, storm surge can push massive volumes of seawater inland, flooding neighborhoods within minutes. Properties near Shore Acres, Venetian Isles, and the beaches of Tierra Verde are especially vulnerable to this type of catastrophic water damage. Even homes that are not in designated flood zones have experienced water intrusion due to how quickly surge events can develop.

Hurricane and Tropical Storm Damage

Florida’s hurricane season runs from June through November, and Pinellas County sits squarely in the cone of concern year after year. High winds combined with torrential rainfall can compromise roofing systems, break windows, and allow enormous amounts of rainwater to enter a home within hours. This type of storm damage requires immediate professional intervention to prevent secondary issues like structural deterioration and mold growth. Our team is ready to mobilize as soon as it is safe to do so following a storm event.

Heavy Rainfall and Poor Drainage

St Petersburg averages over 50 inches of rainfall per year, with the heaviest precipitation falling between June and September. The city’s older neighborhoods often have aging infrastructure that struggles to handle intense rain events. This leads to street flooding, overwhelmed storm drains, and water intrusion through foundation cracks, window seals, and doorways. Even a moderate afternoon thunderstorm can send water pouring into a basement or crawl space.

Aging Plumbing Infrastructure

Many of St Petersburg’s charming historic homes and older residential properties were built decades ago with plumbing systems that have now reached the end of their service life. Corroded pipes, failing water heaters, and deteriorating supply lines can fail without warning, releasing hundreds of gallons of water into walls, floors, and ceilings. This type of internal water damage repair requires not only water extraction but also careful assessment of structural materials that may have absorbed moisture over time.

Our Emergency Response in Pinellas County

When water invades your home or business, every minute matters. The longer water sits, the more damage it causes to drywall, hardwood floors, insulation, cabinetry, and personal belongings. Mold can begin to develop within 24 to 48 hours of water exposure, compounding the damage and the cost of recovery. That is why 911 Restoration of Tampa Bay maintains a fully staffed emergency response team ready to respond anywhere in Pinellas County at any hour of the day or night.

When you call (656) 999-6304), you will speak with a real person immediately — not an automated system. Our dispatch team will gather the key details about your situation and route the closest available IICRC certified crew to your location. We arrive in fully equipped vehicles loaded with professional-grade water extraction equipment, air movers, dehumidifiers, and moisture detection tools. Our goal is to be on-site fast so we can stop the damage before it spreads.

We also understand that water damage is stressful and overwhelming. Our technicians are trained not only in the technical aspects of restoration services but also in communicating clearly and compassionately with homeowners who are going through a difficult experience. We will walk you through every step of the process, document everything for your insurance claim, and work directly with your insurance company to simplify the process as much as possible.

Our Comprehensive Water Damage Services in St Petersburg

911 Restoration of Tampa Bay offers a full spectrum of restoration services designed to handle water damage from start to finish. We are not just an extraction company — we are a complete restoration partner that can take your property from soaking wet all the way through to fully rebuilt and move-in ready.

Emergency Water Extraction

Our first priority upon arrival is to remove all standing water from your property as quickly as possible. We use truck-mounted and portable extraction units capable of removing hundreds of gallons of water per hour. Whether the water is in your living room, your crawl space, or your commercial facility, our equipment and team are up to the task. Fast water extraction is the single most important factor in limiting the total water damage to your home.

Structural Drying and Dehumidification

After water is extracted, moisture remains trapped inside walls, subfloors, and structural cavities. Left unaddressed, this hidden moisture leads to warping, rot, and eventually mold colonization. Our technicians use industrial-grade air movers and commercial dehumidifiers to dry your structure thoroughly. We use moisture meters and thermal imaging cameras to detect moisture that is invisible to the naked eye, ensuring no wet pockets are missed before we close walls or restore surfaces.

Mold Prevention and Mold Remediation

St Petersburg’s warm, humid climate makes it an ideal environment for mold growth following a water damage event. Our mold remediation services include containment, air scrubbing with HEPA filtration, antimicrobial treatment, and safe removal of affected materials. We take mold seriously because it poses genuine health risks to your family, including respiratory issues, allergic reactions, and in severe cases, more serious health complications. Our IICRC certified remediation process follows industry best practices to ensure your home is safe and mold-free.

For more information about our mold services, visit our Mold Remediation Tampa Bay page.

Fire Damage Restoration

Water and fire often go hand in hand — water used to suppress a fire can cause as much damage as the flames themselves. If your St Petersburg home or business has suffered a fire, our fire damage restoration team is equipped to handle both the fire damage and the resulting water damage simultaneously. We provide smoke odor removal, soot cleaning, structural stabilization, and content restoration as part of our comprehensive fire damage restoration services.

Learn more on our Fire Damage Restoration Tampa Bay page.

Reconstruction and Repair

Once your property is dry and safe, our licensed reconstruction team can handle all necessary repair and rebuilding work. From replacing damaged drywall and flooring to full kitchen or bathroom reconstruction, we are a one-stop shop for complete water damage repair. Having a single company manage both the remediation and the rebuild eliminates coordination headaches and helps move your project to completion faster.

Sewage Cleanup and Biohazard Remediation

Sewage backups are among the most hazardous forms of water damage because raw sewage contains bacteria, viruses, and other pathogens that pose serious health risks. Our team is trained and certified to safely remove sewage, disinfect affected areas, and restore your property to a safe, livable condition. We follow strict safety protocols and use EPA-registered disinfectants throughout the process.

St Pete Neighborhoods We Serve

Our water damage restoration team serves every corner of St Petersburg, FL and the surrounding Pinellas County communities. No matter where you live in the area, help is close by. Neighborhoods and communities we regularly serve include:

  • Downtown St Petersburg – Historic and commercial properties with aging infrastructure
  • Shore Acres – Coastal neighborhood highly vulnerable to storm surge and tidal flooding
  • Snell Isle – Upscale waterfront homes requiring careful, detail-oriented restoration
  • Kenwood – Historic bungalow district with older plumbing and roofing systems
  • Pinellas Point – Peninsula neighborhood with consistent flood zone exposure
  • Northeast St Petersburg – Residential areas prone to drainage-related flooding
  • Tierra Verde – Island community requiring fast response to minimize water damage
  • Gulfport – Coastal community with elevated storm and surge risk
  • Seminole – Inland Pinellas County residential community
  • Clearwater – Northern Pinellas County coverage for our full range of services
  • Largo – Central Pinellas residential and commercial properties
  • Dunedin – Charming coastal city with older housing stock

If you do not see your neighborhood listed above, do not hesitate to call us at (656) 999-6304. We cover all of Pinellas County and regularly work throughout the greater Tampa Bay region. You can also view all of our service areas on our Tampa Bay Water Damage Restoration main page.

Why Choose 911 Restoration of Tampa Bay

When disaster strikes, you deserve a restoration company that brings expertise, integrity, and genuine care to every job. Here is what sets 911 Restoration of Tampa Bay apart:

  • IICRC Certified Technicians – Every member of our team is trained and certified by the Institute of Inspection Cleaning and Restoration Certification, the gold standard in our industry.
  • 24/7 Emergency Response – Water damage does not keep business hours. Neither do we. We are available every hour of every day, including holidays.
  • Free Estimate – We provide a free, no-obligation estimate for all restoration projects. Contact us today to schedule your assessment.
  • Direct Insurance Billing – We work directly with all major insurance carriers to streamline your claim and reduce out-of-pocket stress.
  • Full-Service Restoration – From emergency extraction through final reconstruction, we handle everything under one roof.
  • Locally Operated – We are based in the Tampa Bay area and understand the specific challenges facing Florida homeowners and business owners.
  • Compassionate Service – We treat every home and every family with the respect and urgency their situation deserves.

Frequently Asked Questions About Water Damage Restoration in St Petersburg

How quickly can 911 Restoration of Tampa Bay respond to a water damage emergency in St Petersburg?

We maintain 24/7 emergency availability and strive to arrive at your St Petersburg location as quickly as possible — typically within a few hours of your initial call. When you call (656) 999-6304, our dispatch team immediately routes the nearest available IICRC certified crew to your property. Fast response is critical because water damage worsens with every passing hour, and mold can begin developing within 24 to 48 hours of exposure.

Will my homeowner’s insurance cover water damage restoration in St Petersburg?

Coverage depends on the cause of the water damage and the specific terms of your policy. Sudden and accidental water damage — such as a burst pipe or appliance failure — is typically covered by standard homeowner’s insurance. However, flooding from storm surge or rising groundwater often requires separate flood insurance through the National Flood Insurance Program (NFIP). We work directly with your insurance company, document all damage thoroughly, and help you navigate the claims process to maximize your covered benefits. We always recommend calling your insurer as soon as possible after discovering damage.

How long does the water damage restoration process take for a typical St Petersburg home?

The timeline depends on the severity and scope of the damage. Emergency water extraction can often be completed within a few hours. Structural drying typically takes three to five days, during which we monitor moisture levels daily using professional equipment. If mold remediation or reconstruction is required, the overall timeline may extend to several weeks. Our team will provide you with a clear project timeline and keep you updated throughout every phase of the restoration process so there are no surprises.

What should I do immediately after discovering water damage in my St Petersburg home?

First, ensure your safety — if there is any risk of electrical hazard from flooding, leave the property and do not return until it has been cleared. If it is safe to do so, shut off the main water supply if the damage is from a plumbing failure. Avoid using electrical appliances in wet areas. Do not attempt to use a household vacuum to remove standing water. Document the damage with photos and video before moving anything, then call 911 Restoration of Tampa Bay immediately at (656) 999-6304. Avoid discarding damaged items before our team arrives, as they may be needed for your insurance claim.

Contact Us for Water Damage Restoration in St Petersburg FL

When water damage strikes your St Petersburg home or business, do not wait. Every hour of delay increases the risk of structural damage, mold growth, and mounting repair costs. 911 Restoration of Tampa Bay is standing by right now to take your call and dispatch a certified crew to your location.

Call us 24/7 at (656) 999-6304 for immediate emergency response. We offer a free estimate and will work directly with your insurance company to simplify the claims process. Whether you need water damage restoration, mold remediation, fire damage restoration, or complete damage restoration Petersburg residents trust — we are here to help you through every step of the recovery process.

You can also explore our full range of restoration services by visiting our main Tampa Bay restoration services page, where you will find information on all of the communities we serve and the complete scope of residential and commercial services we offer throughout the greater Tampa Bay region.

Written and published by 911 Restoration of Tampa Bay — IICRC certified water damage restoration professionals serving St Petersburg, FL and all of Pinellas County.






Pre-War Bungalow Water Damage in Old Northeast and Historic Kenwood

Old Northeast and Historic Kenwood are two of St. Petersburg’s most architecturally intact neighborhoods, and that integrity comes with restoration obligations that generic water-damage crews routinely get wrong. In Old Northeast, most homes date to the 1910s through 1930s , wood-frame construction with oak floors, plaster-and-lath interior walls, and original brick-paved streets that slow drainage and push surface water toward foundations. Historic Kenwood runs slightly later, 1920s Craftsman bungalows and Mediterranean Revival cottages, many with clay tile roofs and stucco exteriors over wood sheathing.

When a supply line fails or a roof is breached during a storm, water moves laterally through these structures in ways modern drywall-era homes simply do not replicate. The plaster absorbs moisture slowly but holds it longer. The lath beneath it swells under saturation. Pull the wrong piece of trim to run a hose for drying equipment and you can crack a plaster run that’s been intact for ninety years. Our IICRC-certified technicians are trained specifically for low-velocity, low-temperature drying protocols in plaster-and-lath assemblies , slowing the process to protect the substrate rather than forcing aggressive airflow that destroys it.

In both neighborhoods, expect longer drying timelines , typically 5 to 7 days versus 3 to 4 in modern construction , and plan accordingly with your insurance adjuster before work begins.

Downtown High-Rise and Condo Restoration: Vinoy Place to Bayfront Tower

Downtown St. Petersburg’s condominium towers , Vinoy Place, Bayfront Tower, ONE St. Petersburg, Saltaire , operate under HOA covenants that treat water intrusion as a time-sensitive liability, not just a maintenance issue. Most of these buildings enforce a 24-hour written notification requirement and require documented mitigation to begin within that same window. Failing to meet that deadline can shift financial responsibility from the building’s master policy to the individual unit owner , a distinction that costs real money.

We carry the documentation protocols these buildings demand: timestamped moisture readings, written scope of work, and direct coordination with building managers and insurance carriers. Our dispatch from 501 S Falkenburg Rd, Suite A5, Tampa puts a crew in downtown St. Pete within 45 minutes on most calls , relevant when a HOA clock is already running.

High-rise water events also spread vertically. A failed washing-machine supply line on the 14th floor of a tower near Beach Drive can penetrate multiple units below before anyone notices. We trace moisture migration floor-to-floor using thermal imaging and calibrated moisture meters, document every affected unit separately, and produce reports structured for multi-party insurance claims , because in these buildings, more than one policy is almost always involved.

Stucco-Over-Wood-Frame Failures After Wind-Driven Rain

A large share of St. Pete’s pre-1940 housing stock , concentrated in Historic Kenwood, Snell Isle, and along the 33704 and 33705 corridors , uses stucco applied directly over wood-frame sheathing. In normal conditions, that system performs adequately. Under sustained wind-driven rain, it fails in a predictable and destructive pattern: water finds hairline cracks at window and door penetrations, wicks behind the stucco membrane, and saturates the wood sheathing and framing before any interior signs appear.

By the time a homeowner notices a damp interior wall or bubbling paint, the cavity behind the stucco has often been wet for days. In Snell Isle, where 1925-era Mediterranean Revival mansions sit close to seawall flood exposure, that moisture has nowhere to drain. Our inspection process on these properties starts exterior , probing stucco for hollow spots, checking weep screed clearance at the foundation, and using thermal imaging to locate cold spots behind intact-looking wall surfaces.

Stucco repairs in these zones frequently require permits from the City of St. Petersburg Building Services department. We handle permit coordination as part of the project scope , you shouldn’t have to manage that process while your walls are still wet.

Plaster-and-Lath Mold: Why Modern Drying Methods Don’t Apply

This is where restoration crews unfamiliar with pre-war construction cause significant secondary damage. Modern mold remediation in drywall is straightforward: cut and remove affected panels, treat framing, replace. Plaster-and-lath is a different system entirely. The plaster coat itself is alkaline and somewhat mold-resistant, but the wood lath beneath it is not , and it sits in a cavity that traps moisture and limits airflow.

Injecting a plaster wall with drying hoses to force airflow through the cavity is a common mistake. It pressurizes the cavity, can delaminate the finish coat from the brown coat, and often causes plaster to crack or fall in sections that were structurally sound. For Old Northeast and Historic Kenwood properties especially, we use a controlled approach: targeted penetrations only where moisture readings confirm active saturation, low-grain refrigerant dehumidification in the room rather than inside the wall, and antifungal treatment applied to lath through the smallest viable access point.

The neighborhood comparison table below shows how construction type, primary failure mode, and regulatory hurdles differ across St. Pete’s main residential zones.

NeighborhoodTypical Year BuiltConstruction TypePrimary Water-Damage Failure ModePermit / HOA Hurdle
Old Northeast1910s–1930sWood frame, plaster-and-lath, oak floorsRoof and supply-line intrusion; lateral moisture spread through plasterCity permit for structural repairs; historic review if in contributing district
Historic Kenwood1920sCraftsman + Mediterranean Revival; stucco over wood frame, tile roofsWind-driven rain behind stucco membrane; tile-roof flashing failureCity permit required; Certificate of Appropriateness for exterior changes
Snell Isle1925-eraMediterranean Revival masonry and stucco; seawall lotsStorm-surge and tidal intrusion at foundation; seawall-adjacent groundwaterFEMA Zone AE elevation requirements may apply to substantial repairs
Shore AcresVaried (post-WWII–present)Concrete block; slab-on-gradeChronic tidal and king-tide flooding; repeated FEMA Zone AE claimsFEMA Substantial Improvement Rule: repairs exceeding 50% of assessed value trigger elevation requirements
Downtown Core1970s–2020sReinforced concrete high-riseUnit-to-unit water migration; plumbing and HVAC failures in stack systemsHOA 24-hour notification and mitigation covenant; multi-unit insurance coordination

Historic Preservation Coordination With St. Pete Planning Department

Two of St. Petersburg’s locally registered historic districts , Granada Terrace and Roser Park , require a Certificate of Appropriateness (COA) from the St. Petersburg Planning and Preservation Department before any exterior repair that alters the character-defining features of a contributing structure. That means a storm-damaged porch column, a rotted window surround, or deteriorated exterior cladding cannot simply be replaced with modern materials without city review, even in an emergency.

The COA process timeline varies. Staff-level approval for straightforward in-kind repairs typically takes 5 to 10 business days. Work that deviates from original materials goes to the Historic Preservation Commission, which meets on a scheduled calendar , adding weeks to the timeline if you miss a submission deadline. We document existing conditions with photographs and written descriptions immediately on arrival, providing the baseline record the Planning Department requires for COA applications. Temporary weatherproofing and interior stabilization can proceed during the review period; we sequence work to protect the structure without triggering the permit requirement prematurely.

Restoring Cuban-Tile and Heart-Pine Floors After Flooding

Two flooring materials found throughout St. Pete’s historic neighborhoods deserve specific treatment protocols that most restoration companies don’t offer. Cuban encaustic tile , hand-pressed cement tile with pigment embedded in the surface layer , appears in entryways and porches across Historic Kenwood, Snell Isle, and Old Northeast homes built before 1940. It is porous, irreplaceable in matching patterns, and damaged by aggressive alkaline cleaning products and rapid forced drying. We use pH-neutral extraction, controlled ambient drying, and where cracking has occurred, work with specialty tile restorers who can source compatible replacement tiles.

Heart-pine flooring, the dense, resin-saturated lumber milled from old-growth longleaf pine, was standard in St. Pete bungalows through the 1930s. It is dimensionally stable and highly resistant to mold, but it does cup and crack if dried too fast. Slow, low-temperature drying , 70°F to 80°F room temperature, 40% to 50% relative humidity targets maintained over 7 to 10 days , allows heart-pine to re-acclimate without permanent distortion. Replacement is not a realistic option: modern pine lacks the density, and matching century-old heart-pine requires salvage-lumber sourcing. We treat preservation as the first option, replacement as the last.

Common Questions From St. Pete Historic-District Owners

My downtown condo HOA says I have 24 hours to start mitigation , does that clock start when the leak is discovered or when I report it?

Most HOA covenants in St. Petersburg towers , including buildings along Beach Drive and the downtown waterfront , start the clock at discovery, not at notification. Read your specific covenant carefully, but assume discovery is the trigger. That means calling a mitigation crew and notifying building management simultaneously, not sequentially. Document everything with timestamps from the moment you find the water. We can be on-site from our Tampa HQ within 45 minutes and provide timestamped arrival and readings documentation your HOA will require.

How long does a Certificate of Appropriateness take, and can I do emergency work while I wait?

In Granada Terrace or Roser Park, staff-level COA approval for in-kind exterior repairs typically runs 5 to 10 business days. If materials or design deviate from original, expect a Historic Preservation Commission hearing , add several weeks. Emergency interior stabilization and temporary weatherproofing , tarping, boarding openings, moisture extraction from interiors , generally don’t require a COA and can begin immediately. We document conditions on arrival to support your COA application and sequence work to keep you protected without triggering premature permit issues.

Shore Acres floods repeatedly and my insurer is threatening to non-renew , what are my options during a claim?

Shore Acres sits in FEMA Zone AE, and repeated National Flood Insurance Program claims on the same property can trigger a Repetitive Loss designation, which affects both premium and renewal options. During an active claim, thorough documentation of each event as a distinct occurrence is critical , it protects your claim history and supports accurate adjustment. We provide detailed moisture-mapping reports and scope-of-loss documentation formatted for NFIP claims. For long-term options, your insurance agent and a licensed public adjuster familiar with Pinellas County flood properties are the right advisors.

My plaster walls are damaged , should I salvage them or just replace with drywall?

In a non-historic property, replacing damaged plaster with drywall is often the practical choice. In Old Northeast or Historic Kenwood contributing structures, drywall replacement can affect a COA application and reduce the historic integrity that supports property value in those markets. Plaster is also more thermally massive and acoustically dense than drywall , functional advantages in older homes. We assess each section individually: structurally sound plaster with surface damage is a repair candidate; plaster with compromised keys or active mold in the lath cavity requires removal and in-kind replastering where preservation matters.

Frequently Asked Questions

How fast can you respond to water damage in St. Petersburg?

911 Restoration of Tampa Bay arrives in St. Petersburg within 45 minutes, 24/7, across all St. Pete ZIP codes (33701–33716). Response includes downtown St. Pete, Old Northeast, Snell Isle, Coquina Key, Tropicana Field district, Tyrone, and Gulfport. During severe weather, we pre-stage equipment in Pinellas County to compress arrival time.

How much does water damage restoration cost in St. Petersburg?

Water damage restoration in St. Petersburg averages $1,300–$5,800 for residential jobs, with waterfront properties (Snell Isle, Old Northeast, Coquina Key) often running 10–20% higher because of older construction and higher-end finishes. We provide free estimates and document scope in Xactimate for direct insurance billing.

Are downtown St. Pete condos covered for water damage?

Most downtown St. Pete high-rises (The Salvador, Sage, Saltaire, Signature Place, ONE St. Petersburg) are covered under a master policy for common areas plus individual HO-6 policies for unit interiors. 911 Restoration of Tampa Bay handles the documentation split between master and unit policies , and the high-rise access logistics (freight elevator, after-hours work) those buildings require.

What St. Petersburg neighborhoods do you serve?

All of St. Petersburg , Old Northeast, Historic Kenwood, Crescent Lake, Snell Isle, Downtown, Bayou Grande, Coquina Key, Pinellas Point, Lake Maggiore, Tyrone, Disston Heights, Jungle Terrace, Pasadena, and Gulfport. We also serve adjacent communities: South Pasadena, St. Pete Beach, Treasure Island, Madeira Beach, and Tierra Verde.

Why are Old Northeast and Snell Isle at higher water-damage risk?

Both neighborhoods sit at low elevation (3–8 feet above sea level) with mature tree canopies that can clog drainage, older sewer laterals prone to root infiltration, and 1920s–1950s construction with older plumbing. They’re also in Special Flood Hazard Areas, meaning storm surge during hurricanes is a recurring risk. 911 Restoration of Tampa Bay knows these neighborhoods well.

Does my insurance cover hurricane water damage in St. Petersburg?

Wind-driven rain through a wind-created opening is covered as wind damage under standard Florida homeowners (subject to the hurricane deductible). Storm surge , rising water from Tampa Bay or the Gulf , is flooding and requires a separate NFIP or private flood policy. Most coastal St. Pete homes need both to be fully covered.

How long does water damage restoration take in St. Petersburg?

Structural drying takes 3–5 days for most St. Pete jobs; coastal properties may add a day. Reconstruction depends on scope , single-room is 2–4 weeks, whole-home is 6–12 weeks in St. Pete’s current permitting environment. 911 Restoration of Tampa Bay coordinates with City of St. Petersburg Construction Services for any permitted work.

Can you help with insurance claims in St. Petersburg?

Yes. 911 Restoration of Tampa Bay documents the loss in Xactimate format (the scope language Florida adjusters expect), bills your carrier directly, and provides photo and moisture-reading evidence required for claim approval. We do not represent the insurance company , we work for you and document what’s needed to get the claim paid in full.